Returns & Exchanges
At The Wasabi Company, we strive for the highest quality in our fresh produce and pantry staples; if you are not entirely satisfied with your purchase, we are here to help. Due to the perishable nature of fresh wasabi rhizomes, please contact us within 24 hours of delivery regarding any quality concerns.
Check Eligibility
Ensure your item is unused and in its original packaging; please note that fresh produce and chilled goods are only eligible for return if they arrive damaged or defective.
Contact Support
Email our customer service team with your order number and photos of the items you wish to return to receive a Return Authorization.
Secure Packaging
Carefully pack the items in their original shipping box to prevent damage during transit, ensuring all seals remain intact for ambient pantry products.
Refund Processing
Once we receive and inspect your return, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing